Question 1

Is there really a free plan?

Accepted Answer

Yes! Our free plan includes unlimited templates and 50 reports per month. It's perfect for trying out Diro and seeing if it fits your needs. No credit card required.

Question 2

Can I change plans anytime?

Accepted Answer

Absolutely. You can upgrade, downgrade, or cancel your plan at any time. Changes take effect immediately, and we'll prorate any differences.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor. For Enterprise plans, we also offer invoice-based payments.

Question 4

What happens if I exceed my monthly limit?

Accepted Answer

We'll notify you when you're approaching your limit. If you exceed it, you can upgrade to a higher plan or wait until your limit resets next month. We won't charge you automatically.

Question 5

How long are generated reports stored?

Accepted Answer

All generated reports are stored for 30 days. Make sure to download your files within that period. After 30 days, they are automatically deleted.

Question 6

Do you offer refunds?

Accepted Answer

Yes, we offer a 14-day money-back guarantee for all paid plans. If you're not satisfied, contact us within 14 days of your purchase for a full refund.

Question 7

Is there a discount for annual billing?

Accepted Answer

Yes! Annual billing saves you 20% compared to monthly billing. Contact us for annual plan options.

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Frequently Asked Questions